This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Customer service essentials
Learn the best customer service practices with our online courses. Improve your skills, boost satisfaction rates and increase revenue for your business today!
This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Extraordinary service creates incredible, unforgettable customer experiences. It's an essential part of every industry. You have the power to make or break someone's day... and that can make or break a business.
Whether you directly interact with customers, or if they just see or hear you, you play a key part in shaping their overall impression of the experience. So no matter your specific job role, or the type of business you work for, you need to know how to get every customer feeling happy, engaged, and keen to come back.
To help you acquire these important skills, we've designed a customer service online course, which also incorporates comprehensive service training. Under the guidance of Amanda Stevens, you'll discover the key skills you need to deliver exceptional customer service. Ready to take your customer service skills to the next level?
What you'll learn in the Customer service essentials course
- What great customer service means
- How to create memorable first impressions
- Building rapport with your customers
- How to maintain a welcoming environment
- How to meet a customer's needs
- Addressing common customer service challenges, including:
- Long queues
- Declined payments, and
- Hostile customers
- How to politely excuse yourself from a conversation with a customer
- Handling customer complaints
- Delivering customer service on the phone
- Delivering customer service online
Who the Customer service essentials is for
The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.
Course content
14 lessons · 57m 27s total · 1 hands-on activity
Course instructor
Amanda Stevens is a renowned thought leader, customer experience expert, and a Certified Speaking Professional. She combines current consumer insights with fascinating research into buying behavior, delivering organizations and business owners...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
