This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Handling hostile customers
In this online lesson led by Amanda Stevens, you'll learn tips for defusing, deflecting and distracting hostile customers.
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Customer service professionals face a wide variety of challenges, so we're tackling some of the most common, one by one. In this online lesson, Amanda Stevens will explain her top tips for handling hostile customers.
What you'll learn in the Handling hostile customers lesson
- Tips for handling hostile customers
- The three Ds method - defuse, deflect, and distract
Instructor
Amanda Stevens is a renowned thought leader, customer experience expert, and a Certified Speaking Professional. She combines current consumer insights with fascinating research into buying behavior, delivering organizations and business owners...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
