The learning and performance intelligence platform built for hospitality

We help hospitality businesses improve performance by connecting operational signals with trusted content, recognised credentials and learning embedded into everyday operations.

Trusted by leading hospitality brands across 5,000+ locations.

Typsy gives businesses control over performance by turning signals into action, and action into performance.

Four pillars that connect everyday learning directly to real business performance — across every role, team, and location.

01.

Performance intelligence for hospitality

Connects operational signals directly to action and real business performance.

Learning tied to real performance.

02.

Trusted content at scale

A library of contextual, expert content designed to support learning across every task.

Expert content for every task.

03.

Global hospitality credentials

Industry-recognised credentials that prove real-world capability.

Credentials that prove capability.

04.

Hospitality learning operations

Integrates with day-to-day operations and systems.

Fits your daily operations.

PERFORMANCE LOOP

Visibility alone doesn't improve performance. Action does.

Most hospitality platforms stop at completion. Typsy connects real business signals to clear action – so your teams fix what’s not working and improve performance across every location.

1

See what's happening

Spot performance gaps using real signals from guest feedback.

Know where standards are slipping.
2

Understand what it means

Pinpoint the root cause by role, department, and location.

Focus on what actually needs fixing.
3

Take action

Get the right learning and guidance to the right people, without disrupting operations.

Give your team clear steps to improve.
4

Prove it worked

Track what's changed across teams and locations.

Turn action into measurable performance.

Stop relying on effort. Start building repeatable performance.

Before Typsy
Training gets de-prioritized when work gets busy
Managers repeat the same instructions over and over
No clear view of who's ready and who isn't
SOPs are disconnected from real execution
Guest issues repeat because nothing changes
With Typsy
Learning reaches the right people automatically
Built into real workflows, not bolted on
Managers guide performance instead of chasing training
Clear visibility into capability across every location
Knowledge is accessible when it’s needed
Standards hold – regardless of team, role, or region
Hospitality professional using the Typsy workforce capability and performance intelligence platform on a mobile device
HOW TYPSY MAKES IT HAPPEN

Turn signals into real performance.

Spot issues, take action, and improve performance – without adding complexity to your operations.

ReviewLearn
SmartCards
Target and Assign
Mobile learning
Reporting
ReviewLearn turns guest feedback into performance insights and recommended actions for hospitality teams

ReviewLearn turns guest feedback into actionable insights, recommending targeted learning by department, role and location so teams can address issues before they happen again.

EXPLORE REVIEWLEARN
SmartCards transforms hospitality SOPs and operational content into accessible guidance for frontline teams

Your standards already exist – but they're hard to apply in the moment. Upload your SOPs, PDFs and internal content, and turn them into simple, accessible guidance your teams can apply in the moments that matter.

EXPLORE SMARTCARDS
Assign the right hospitality learning by role, location and performance need with Typsy

Get the right learning to the right people by role, onboarding stage or performance need – without manual coordination.

EXPLORE ASSIGN TRAINING
Hotel team member building workforce capability through learning embedded in everyday hospitality operations

Learning embedded into everyday operations so teams can build capability in real working moments.

EXPLORE HOW
Hospitality performance reporting dashboard showing workforce capability, engagement and operational trends

See performance, capability and engagement trends across every team and location, and know where to act next.

EXPLORE REPORTING

Success stories from the heart of hospitality.

Better staff performance boosted guest feedback and promotions. Typsy is user-friendly, accessible anytime, anywhere, and the training is simple to grasp, making it easy for our staff to improve.
Meredani Sovagusu
Meredani Sovagusu
Human Resources & Training Officer
Outrigger hotels logo
Typsy is one of the best innovative digital learning platforms—so easy to use, with multiple language options and engaging visuals that keep our staff excited to learn. Our GRI and experience scores have improved.
Deepti Mahajan
Deepti Mahajan
Director of Training
Accor hotels group logo
Working with the team at Typsy we were able to develop an engaging, efficient & informative induction experience. Feedback from stakeholders throughout the business, and our casual workforce was extremely positive.
Michael Crow
Michael Crow
Senior Human Resources
Delaware North logo
FAQs

Typsy is the learning and performance intelligence platform built for hospitality. We help hospitality businesses improve performance by connecting operational signals with trusted content, recognised credentials and learning embedded into everyday operations, so teams know what to do, when it matters most.

Most learning platforms measure course completions. Typsy focuses on operational performance. Typsy helps hospitality organizations identify where performance is slipping, recommend the right actions, reinforce standards in the flow of work, and measure the impact on workforce capability and guest experience.

Typsy is built exclusively for hospitality. Hotels, restaurants, resorts, tourism businesses, and hospitality groups use Typsy to improve workforce capability, accelerate onboarding, maintain operational standards, and deliver more consistent guest experiences across every location.

Typsy connects operational signals, including guest feedback, with the right learning and actions. Using AI-powered insights, it identifies capability gaps, guides teams on what to do next, and helps organisations improve workforce readiness, operational consistency and business performance at scale.

Typsy is designed for rapid implementation. Whether you're rolling out hospitality standards, onboarding new employees, or improving performance across multiple properties, we provide the tools, content and guidance to help teams get up and running quickly.

Yes. Typsy integrates with many leading HR, LMS, workforce management, and hospitality technology platforms, making it easy to fit into existing workflows while extending workforce visibility and operational performance across your organization.
Built for the moments that matter

A global platform helping hospitality teams build capability, improve consistency and strengthen performance.

Hospitality manager coaching frontline team members to improve operational performance and guest experience
180+
Countries
2K+
Lessons
5K+
Locations
98%
Learner satisfaction rate