This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Front desk upselling
In this online course, led by Founder & CEO of HBD Upselling Solutions Alejandro Francino, you'll learn about upselling techniques for front desk staff.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Upselling to your guests is an important part of generating revenue in your venue. But, without the proper skills or confidence, your upselling techniques can fall flat and leave your guests with a negative experience.
In this online course, Founder & CEO of HBD Upselling Solutions Alejandro Francino will teach you about upselling and ways to utilize it when checking guests into your hotel to achieve positive results.
What you'll learn in the Front desk upselling course
- The role of the front desk in the sales process
- The importance of product knowledge when making recommendations
- The importance of creating a positive first impression
- How to gather information about guests
- How to make recommendations based on guest needs
- The importance of first and last impressions
- How to identify guest's reactions to upselling techniques
- How to handle guest resistance
- The importance of offering additional services
- How to build rapport with guests
Who the Front desk upselling course is for
This online course is perfect for front desk staff looking at strengthening their selling techniques.
Course content
10 lessons · 38m 42s total · 1 hands-on activity
Course instructor
Alejandro Francino has been working in the hotel industry for more than 25 years. His experience has seen him work with major hotel brands before founding his own company, HBD Upselling Solutions which specializes in upselling solutions and training...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
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