Alejandro Francino

Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.

Alejandro Francino
WHO IS ALEJANDRO FRANCINO?

Founder & CEO of HBD Upselling Solutions

Alejandro Francino has been working in the hotel industry for more than 25 years. His experience has seen him work with major hotel brands before founding his own company, HBD Upselling Solutions which specializes in upselling solutions and training for hotels and resorts worldwide.

Alejandro has worked within different hotel chains including Hilton, Palladium Hotel Group and Meliá Hotels and Resorts, where he created the SME department. Today, he combines the role of leading his company, with another as a public speaker, traveling around the world to talk about different topics related to the hotel industry and, its new trends in sales and marketing.

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Lessons

Welcome - Front desk upselling
1m 38s

Welcome - Front desk upselling


Instructor
Alejandro Francino
Alejandro Francino
The role of the front desk in upselling
Beginner
4m 56s

The role of the front desk in upselling


Instructor
Alejandro Francino
Alejandro Francino
Product knowledge for upselling
Beginner
3m 35s

Product knowledge for upselling


Instructor
Alejandro Francino
Alejandro Francino
Creating a positive impact
Beginner
5m 28s

Creating a positive impact


Instructor
Alejandro Francino
Alejandro Francino
Discovering the guest's needs
Beginner
4m 5s

Discovering the guest's needs


Instructor
Alejandro Francino
Alejandro Francino
Selling the benefits of the room
Beginner
4m 21s

Selling the benefits of the room


Instructor
Alejandro Francino
Alejandro Francino
Gaining the guest's commitment
Beginner
4m 16s

Gaining the guest's commitment


Instructor
Alejandro Francino
Alejandro Francino
Upselling additional services
Beginner
3m 45s

Upselling additional services


Instructor
Alejandro Francino
Alejandro Francino
Upselling for lasting impressions
Beginner
5m 36s

Upselling for lasting impressions


Instructor
Alejandro Francino
Alejandro Francino
Conclusion - Front desk upselling
1m 2s

Conclusion - Front desk upselling


Instructor
Alejandro Francino
Alejandro Francino