This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Gaining the guest's commitment
As your guest checks in, you will have made them a great offer that will make their stay even better. To lock this in, the final step is to gain commitment. In...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
As your guest checks in, you will have made them a great offer that will make their stay even better. To lock this in, the final step is to gain commitment.
What you'll learn in the Gaining the guest's commitment lesson
- How to identify guest's reactions to your suggestions and how to handle guest resistance
Instructor
Alejandro Francino has been working in the hotel industry for more than 25 years. His experience has seen him work with major hotel brands before founding his own company, HBD Upselling Solutions which specializes in upselling solutions and training...
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