This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Creating a positive impact
A great first impression can get the conversation and your guest experience off to a positive start. In this lesson, Alejandro will help you understand the...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
A great first impression can get the conversation and your guest experience off to a positive start.
What you'll learn in the Creating a positive impact lesson
- The importance of creating a positive first impression
- How to build rapport with your guests
Instructor
Alejandro Francino has been working in the hotel industry for more than 25 years. His experience has seen him work with major hotel brands before founding his own company, HBD Upselling Solutions which specializes in upselling solutions and training...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
