This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Discovering the guest's needs
When your guests arrive you have a small amount of time to discover their needs to know what the best upselling experience will be. In this lesson, Alejandro...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
When your guests arrive you have a small amount of time to discover their needs to know what the best upselling experience will be.
What you'll learn in the Discovering the guest's needs lesson
- How to gather information about your guests quickly and effectively
Instructor
Alejandro Francino has been working in the hotel industry for more than 25 years. His experience has seen him work with major hotel brands before founding his own company, HBD Upselling Solutions which specializes in upselling solutions and training...
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