Emergency response essentials

Emergencies can happen at any time - a kitchen fire, a medical incident, a security threat, or a natural disaster. In moments like these, clear thinking and fast action can make all the difference.

In this online course, you'll build the essential knowledge every hospitality professional needs to respond safely and confidently during an emergency. You'll learn how to recognize emergencies, understand your workplace Emergency Response Plan, escalate incidents correctly, communicate clearly under pressure, and report incidents accurately.

This course forms the foundation of Typsy's Emergency response series, helping you prepare for more specific emergency training relevant to your workplace.

By the end of this course, you'll have the confidence to respond quickly, follow the right procedures, and support the safety of your guests, coworkers, and workplace.

What you'll learn in the Emergency response essentials course

• What counts as an emergency in hospitality workplaces
• How to recognize common emergencies that may occur in venues such as hotels, restaurants, and events
• How to identify the key components of a workplace Emergency Response Plan (ERP)
• Your role in protecting guests and coworkers during emergencies
• How to distinguish between critical emergencies and high-risk incidents
• How to escalate incidents quickly and contact emergency services when required
• How to communicate clearly with managers, guests, and emergency responders during an incident
• How to report incidents, emergencies, and near misses accurately to support workplace safety

And much more!