Offering service to guests with disabilities
This course is included in a Typsy Premium subscription along with 150+ other courses.
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Course details
Serving a guest with a disability can sometimes feel like a daunting task. You may think that they need to be served in a special way, or get nervous that you'll accidentally say or do the wrong thing. The truth is, guests with disabilities are just like everyone else, and just want the opportunity to access the same level of service as any other guest.
Unfortunately, there are a lot of environmental and social barriers that can prevent your guests with disabilities from having a great experience. By enrolling in the Offering service to guests with disabilities course, you will gain the necessary knowledge and skills to overcome environmental and social barriers, ensuring a positive experience for guests with disabilities. This comprehensive course will provide you with a deeper understanding of disabilities and their challenges, empowering you to create a truly inclusive and world-class experience for every guest you serve.
Join Co-Founder of Wheel the World, Alvaro Silberstein, as he shares his expertise. With his guidance, you'll discover how to make sure your guests with disabilities always feel included and respected, no matter what!
What you'll learn in the Offering service to guests with disabilities course
- What inclusive service is
- The social model of disability
- The social view to disability
- Some common myths about guests with disabilities
- How to communicate with guests with disabilities
- How to offer assistance to guests with disabilities
- How to serve guests with:
- Visual disabilities
- Hearing disabilities
- Physical disabilities
- Cognitive disabilities
- Best practices for handling service animals
- And much more!
In this course, you will gain valuable knowledge and skills to provide exceptional assistance and support to guests with disabilities. By the end of the course, you will receive a badge of course completion, validating your expertise in accommodating and serving individuals with diverse needs.
Who the Offering service to guests with disabilities course is for
The Offering service to guests with disabilities online course is aimed at front line service staff looking to offer an enhanced experience to guests with disabilities.
Meet your instructor
12 lessons included in this course
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
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Receive a digital badge for every completed course that you can download and share with your professional network.
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Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
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What our members are saying
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"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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