This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Interacting with guests
In this course led by Beatrice Gallo, you will be introduced to the fundamental practices when interacting with guests.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Establishing strong and meaningful interactions with guests is the foundation of brand loyalty. If guests don’t feel emotionally connected to your venue, they might choose to stay somewhere else! On the other hand, if you build strong interactions with your guests they’re likely to come back and positively impact your brand reputation.
In this online course, Sales Manager Beatrice Gallo takes you through the fundamentals practices of interacting with guests. From understanding how to assess your guests’ needs to learning various techniques that will help you remember your guests’ names, you will discover how your interaction with your guests impacts their experience and how you can make their stay a memorable one.
What you will learn in the Interacting with guests course
- The meaning of establishing rapport with guests
- How to identify the positive outcomes of establishing rapport with guests when interacting
- How to assess your guests’ needs
- Why remembering your guests’ names is important
- Various techniques to help you remember guests’ names for interaction
- How smiling can help you interact with guests
- The purpose of non-verbal communication and how to demonstrate powerful body language to positively interact with guests
- How to interact with guests through conversation
- Tips to improve the conversation
- Tips to avoid when interacting with guests
- What active listening is and techniques to improve it when interacting with guests
- Various questioning techniques
- Why learning how to say no is important
- How to manage and solve problems when interacting with guests
- How to identify opportunities to grow cultural knowledge
- How to proactively be aware of internal products and services
Who the Interacting with guests course is for
This online course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.
Course content
12 lessons · 49m 9s total · 1 hands-on activity
Course instructor
Raised by an Italian father and a Spanish mother, Beatrice Gallo was born in Milan and moved to London at the age of six. Surrounded by diverse nationalities and backgrounds, she quickly developed empathy and meaningful connections with others. A...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
