This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Being ready with knowledge
Product knowledge or cultural knowledge is a must-have when working in hospitality. Knowing about current offers in your venue, or events happening in town will...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Product knowledge or cultural knowledge is a must-have when working in hospitality. Knowing about current offers in your venue, or events happening in town will help you be ready to welcome your guests the best way possible. In this lesson, Beatrice Gallo takes you through the importance of having knowledge when building a rapport with a guest.
What you'll learn in the Being ready with knowledge lesson
- How to identify opportunities to grow cultural knowledge to interact with guests
- How to learn about internal products and services
Instructor
Raised by an Italian father and a Spanish mother, Beatrice Gallo was born in Milan and moved to London at the age of six. Surrounded by diverse nationalities and backgrounds, she quickly developed empathy and meaningful connections with others. A...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
