This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Handling complaints in customer service
In this online lesson led by Amanda Stevens, you'll learn best practices for handling customer complaints.
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Complaints are an inevitable part of customer service - you can't please everyone all the time! But you can respond to complaints in a way that still leaves them satisfied (and even coming back again!). In this online lesson, Amanda Stevens will explain the four golden rules for successfully responding to customer complaints.
What you'll learn in the Handling complaints in customer service lesson
- Why it's important to use customer service skills to address complaints
- Four golden rules for responding to complaints
- How you can put these rules into practice
Instructor
Amanda Stevens is a renowned thought leader, customer experience expert, and a Certified Speaking Professional. She combines current consumer insights with fascinating research into buying behavior, delivering organizations and business owners...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
