This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Building rapport with customers
In this online lesson led by Amanda Stevens, you'll learn tips for building genuine rapport with customers.
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Rapport means so much more than 'getting along', or just being friendly. In fact, it's the KEY tool you have for exceptional customer service. In this online lesson about building rapport, Amanda Stevens will explain how to create genuine, impactful connections with your customers.
What you'll learn in the Building rapport with customers lesson
- The PASS principles for building rapport
- Five key tips to put PASS into practice
Instructor
Amanda Stevens is a renowned thought leader, customer experience expert, and a Certified Speaking Professional. She combines current consumer insights with fascinating research into buying behavior, delivering organizations and business owners...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
