This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Delivering passionate service
Learn how to be an exceptional and professional server in this online hospitality course. Odd Duck's restaurant manager Jason James shares his pro tips.
This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
When you’re working as a restaurant server, the difference between being the person who just takes orders and the person who creates memorable experiences for customers is in the approach you take to the work.
Delivering passionate service means challenging yourself to be the best server you can be – to the benefit of yourself as much as your guests!
Restaurant manager Jason James is in charge of the front of house team at Odd Duck, a farm-to-table restaurant renowned for its dedicated customer service. He believes in the importance of fostering a culture of positive change and growth among his staff.
In this online hospitality course, he shares his tips for self-directed professional development so you can be the best of the best!
What you will learn in the Delivering passionate service course
- What it takes to be a good server
- How to discover what service means to you
- The importance of humility in service
- How to provide service with integrity
- How to push yourself as a server
- How to communicate properly with guests and co-workers
- The importance of offering service with a smile
- How to stay on top when you’re in the weeds
- Tactics for improving your knowledge as a server
- How to use teamwork in the restaurant
Who the Delivering passionate service course is for
Servers, up your customer service skills with pointers from our experts and give your career a boost!
Course content
11 lessons · 45m total · 1 hands-on activity
Course instructor
Jason James is a partner and the general manager at Odd Duck, a renowned farm-to-table restaurant in Austin that prioritizes local purveyors and sustainable practices. As general manager, James oversees all aspects of service and leads the...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
