This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Discovering what service means to you
In hospitality, we're always thinking about how to give great service in a rapidly changing industry. Beyond serving food and drinks, the best customer service...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
In hospitality, we’re always thinking about how to give great service in a rapidly changing industry. Beyond serving food and drinks, the best customer service in a restaurant aims to make the guest feel at home. As a server, you have the power to shape your guests’ experiences and in turn, shape the reputation of your business.
Restaurant manager Jason James outlines the importance of the server’s role in a restaurant and shares his tips for excelling at the job in this online lesson.
What you'll learn in the Discovering what service means to you lesson
- The responsibilities of a restaurant server
- How to provide the best service to every customer
- What a good server looks out for beyond customer service
Instructor
Jason James is a partner and the general manager at Odd Duck, a renowned farm-to-table restaurant in Austin that prioritizes local purveyors and sustainable practices. As general manager, James oversees all aspects of service and leads the...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
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