This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Communicating properly with guests
Open and honest communication in a restaurant is one of the most crucial aspects of good service. Staff need to be aware of what's going on in each section of a...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Open and honest communication in a restaurant is one of the most crucial aspects of good service. Staff need to be aware of what’s going on in each section of a restaurant so they can keep customers in the loop if anything goes wrong – but more importantly, constant communication is the best way to stop problems before they arise!
Restaurant manager Jason James explains the value of open communication between restaurant staff and guests in this online lesson.
What you'll learn in the Communicating properly with guests lesson
- Why it’s crucial for management, floor staff, and kitchen staff to communicate effectively
- The importance of keeping your guests in the loop at all times
- Why honesty is the best policy when things go wrong
Instructor
Jason James is a partner and the general manager at Odd Duck, a renowned farm-to-table restaurant in Austin that prioritizes local purveyors and sustainable practices. As general manager, James oversees all aspects of service and leads the...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
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