This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Customer (experiential) service
In this online course led by Amanda Stevens, you will learn how to create and provide a great customer experience for your guests.
This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Creating memorable experiences is what the hospitality industry is all about. From that first smile to delivering outstanding service, providing a great guest experience is about precision, being able to evaluate situations and leaving your guests feeling delighted and eager for more.
In this online course, Amanda Stevens, customer experience expert and keynote speaker, will explain how to create a positive and lasting customer experience.
What you will learn in the Customer (experiential) service course
- How to master first impressions
- How to build trust with guests
- Ways to personalize the guest experience
- How to identify and satisfy unhappy guests
Who the Customer (experiential) service course is for
This online course is perfect for aspiring and current servers looking to build their knowledge on the customer experience.
Course content
4 lessons · 13m 39s total · 1 hands-on activity
Course instructor
Amanda Stevens is a renowned thought leader, customer experience expert, and a Certified Speaking Professional. She combines current consumer insights with fascinating research into buying behavior, delivering organizations and business owners...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
