This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Identifying and satisfying unhappy customers
Dealing with unhappy customers is a reality of life in the hospitality industry, even when you do everything in your power to create a wonderful experience....
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Dealing with unhappy customers is a reality of life in the hospitality industry, even when you do everything in your power to create a wonderful experience. Things go wrong occasionally or you become the outlet for frustrations that are beyond your control. What really matters in these situations is how you respond, so that the customer can leave on a positive note.
In this lesson, customer experience expert Amanda Stevens outlines three types of unhappy customers you might encounter and explains the best approach to take in each situation.
What you'll learn in the Identifying and satisfying unhappy customers lesson
- How to identify why your customer is unhappy
- How to respond to different types of unhappy customers
Instructor
Amanda Stevens is a renowned thought leader, customer experience expert, and a Certified Speaking Professional. She combines current consumer insights with fascinating research into buying behavior, delivering organizations and business owners...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
