This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
How to master the first impression
With the quality of service unfortunately falling across the restaurant industry, customers take real notice of the venues that treat them with genuine and...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
With the quality of service unfortunately falling across the restaurant industry, customers take real notice of the venues that treat them with genuine and professional care. Customers start to make judgments on your venue from the second they step through your doors, which is why you can't underestimate the importance of winning them over with the first impression.
In this lesson, customer experience expert Amanda Stevens shares her tips for mastering the first impression to ensure each guest's visit to your venue is positive from the get-go.
What you'll learn in the How to master the first impression lesson
- How to make a great first impression on customers
- How to turn customers into advocates for your business
- The importance of reading the guest and actively listening
Instructor
Amanda Stevens is a renowned thought leader, customer experience expert, and a Certified Speaking Professional. She combines current consumer insights with fascinating research into buying behavior, delivering organizations and business owners...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
