This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Teaching sales skills to servers
Learn how to manage millennials in the workplace and teach them great sales skills with tips from David Hayden in this online hospitality course.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
If you're working as a restaurant manager today, chances are your front of house team is comprised largely of millennials. This generation of young people, born between the 1980s and early 2000s, makes up the biggest portion of the hospitality industry's workforce right now.
Because of their experiences in our rapidly changing world, millennials' views on job satisfaction, career advancement and sales differ drastically to the generations that came before them.
Restaurant consultant David Hayden has worked in hospitality for over 20 years. He has a wealth of experience in service and now conducts training programs for servers and managers.
In this online course, he shares his expert tips for training a team of millennials to make restaurant sales and improve their customer service.
What you will learn in the Teaching sales skills to servers course
- How to motivate young servers
- How to lead a team of millennials
- How to introduce servers to selling
- What words servers should use and avoid
- How servers can sell using descriptions
- How to sell drinks, starters and desserts
- How to teach servers to close a sale
- How servers can help make guests feel special
Who the Teaching sales skills to servers course is for
Hospitality managers, this online course is ideal for helping you understand how to lead and motivate a young team. Servers looking to skill up with pointers from an expert - you can also watch this one to improve your service and increase your tips!
Course content
8 lessons · 41m 48s total · 1 hands-on activity
Course instructor
David Hayden has over 20 years of experience in the hospitality industry. Now, as president of Hospitality Formula Consulting, he conducts training programs for servers and managers and helps small businesses compete with larger corporate...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
