This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Words servers should use and avoid
The way servers build rapport with guests makes a massive impact on sales. Speaking to guests in a way that is obviously sales-focused is not going to achieve...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
The way servers build rapport with guests makes a massive impact on sales. Speaking to guests in a way that is obviously sales-focused is not going to achieve the desired results - restaurant guests are tired of being sold to and can quickly pick up on the sales pitch through the way a server is communicating.
In this online lesson, hospitality consultant David Hayden shares his expert advice for increasing restaurant sales by focusing on the rapport between servers and customers.
What you'll learn in the Words servers should use and avoid lesson
- Words that servers should avoid using when talking to customers
- Clever ways to upsell to customers without the obvious sales pitch
Instructor
David Hayden has over 20 years of experience in the hospitality industry. Now, as president of Hospitality Formula Consulting, he conducts training programs for servers and managers and helps small businesses compete with larger corporate...
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