This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
How to make your guests feel special
Likeability is a really crucial aspect of customer service, not only because every interaction between you and your guest should be a positive one anyway, but...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Likeability is a really crucial aspect of customer service, not only because every interaction between you and your guest should be a positive one anyway, but also because being liked by your guests is a great way to lessen the impact of any mistakes or problems that might arise during their visit.
Getting your guests to like you as a server is a two-way street - you have to build rapport with them and show that you like them too and are appreciative of their presence.
In this online lesson, hospitality consultant David Hayden shares his pro tips for making your guests feel special and increasing your likeability in their eyes.
What you'll learn in the How to make your guests feel special lesson
- How to quickly build rapport with your guests
- How to foster positive interactions with guests
Instructor
David Hayden has over 20 years of experience in the hospitality industry. Now, as president of Hospitality Formula Consulting, he conducts training programs for servers and managers and helps small businesses compete with larger corporate...
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