This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Introduction to hospitality management
Get yourself ready for the responsibilities of being the leader of a team with help from Mike Ganino in his online course for hospitality management.
This course includes
- Quizzes & knowledge checks
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
All of the hard work you’ve done over the years has paid off and you’ve been promoted to manager – congratulations! You’re about to embark on the next step of your hospitality career as a leader, with a wealth of experience guiding you on the upcoming journey.
With a new set of duties and responsibilities ahead of you, it’s important to get yourself ready for the task at hand.
Restaurant consultant Mike Ganino works with businesses to build strong brands and engage staff to provide consistently great service. In this online course on hospitality management, he shares his expert tips to guide you as you take the first steps into a leadership role.
What you'll learn in the Introduction to hospitality management course
- How to prepare for your first day as a manager
- How to prioritize tasks at work
- How to delegate tasks effectively
- How to be a confident manager
- How to roster staff effectively
- How to multitask effectively at work
- How to ensure your restaurant staff meet service standards
- How to deal with difficult customers in a restaurant
- How to deal with an intoxicated guest
- How to respond to customer feedback
Who the Introduction to hospitality management course is for
This online course is ideal for new hospitality managers, or for servers looking to skill up!
Course content
10 lessons · 30m 35s total · 1 hands-on activity
Course instructor
Mike Ganino is a restaurant consultant, trainer and keynote speaker. With an emphasis on emerging trends in leadership, corporate culture, communication and brand experience, Mike teaches managers how to be more effective leaders and drive...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
