This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
How to respond to customer feedback
When you work in the hospitality industry, customers are your main priority, which is why the feedback they provide is invaluable. As a manager, you need to be...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
When you work in the hospitality industry, customers are your main priority, which is why the feedback they provide is invaluable. As a manager, you need to be mindful of the positive as well as negative feedback you receive – and you should be taking both into consideration when it comes to organizing your systems and staff training.
Restaurant consultant Mike Ganino shares his pro tips for responding to your customers and making the most out of their feedback.
What you'll learn in the How to respond to customer feedback lesson
- How to respond to customer feedback
- How to use customer feedback to improve your systems and training
Instructor
Mike Ganino is a restaurant consultant, trainer and keynote speaker. With an emphasis on emerging trends in leadership, corporate culture, communication and brand experience, Mike teaches managers how to be more effective leaders and drive...
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Practical training designed for real hospitality moments.
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