This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Dealing with a hostile guest
As a manager you have to take ownership of everything that's happening in your venue - and while it may not be pleasant, dealing with difficult customers is...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
As a manager you have to take ownership of everything that's happening in your venue - and while it may not be pleasant, dealing with difficult customers is part of this responsibility.
Disgruntled or hostile guests can hurt the reputation of your business and ruin the dining experiences of those around them, so it's important to handle the situation in a calm and professional manner - and do everything in your power to remedy the problem.
Restaurant consultant Mike Ganino shares his tips for turning a negative situation around.
What you'll learn in the Dealing with a hostile guest lesson
- How to deal with difficult customers in a restaurant
- How to handle hostile situations with guests
Instructor
Mike Ganino is a restaurant consultant, trainer and keynote speaker. With an emphasis on emerging trends in leadership, corporate culture, communication and brand experience, Mike teaches managers how to be more effective leaders and drive...
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