This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
How to deal with an intoxicated guest
Working in the hospitality industry means dealing with the occasional intoxicated guest - it doesn't happen often, but it is to be expected. As a manager, you...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Working in the hospitality industry means dealing with the occasional intoxicated guest - it doesn't happen often, but it is to be expected. As a manager, you need to be prepared to handle such a situation in a calm and professional manner, while also looking out for the safety of your staff and patrons.
Restaurant consultant Mike Ganino explains how to handle this tricky scenario without escalating the situation.
What you'll learn in the How to deal with an intoxicated guest lesson
- How to deal with an intoxicated guest
- Tips for managing a guest's intoxication levels
Instructor
Mike Ganino is a restaurant consultant, trainer and keynote speaker. With an emphasis on emerging trends in leadership, corporate culture, communication and brand experience, Mike teaches managers how to be more effective leaders and drive...
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