This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
What to do when a dish is sent back
It's every server's nightmare - a customer has called you over right after you've delivered their meal and is now asking for it to be sent back to the kitchen....
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
It’s every server’s nightmare – a customer has called you over right after you’ve delivered their meal and is now asking for it to be sent back to the kitchen.
This is the moment you have to go into damage control. Having the ability to handle this situation in a kind and professional manner can very quickly turn it around and ensure your customers leave on a positive note despite this glitch.
Young Waiter of the Year Brooke Adey shares her pro tips for overcoming this challenge and keeping your customers and co-workers happy at the same time!
What you'll learn in the What to do when a dish is sent back lesson
- How to deal with a complaint about food in a restaurant
- Tips for handling food complaints and rectifying the situation
Instructor
Brooke Adey is a highly experienced professional in the hospitality and beverage industry, currently working as the State Sales Manager for Saint Wine in South Australia. With over 15 years of industry experience, Brooke has held pivotal roles such...
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