How to answer tough customer questions

As the primary contact for customers, your role as a server can often make you feel compelled to have an answer for every question that comes at you.

While it's important to arm yourself with as much information as you can about your menu and venue, chances are you'll be stumped by a customer's question at some point. How you respond to these kinds of questions really matters - you definitely don't want to make up an answer for the sake of a reply. So what are your options?

Restaurant manager Brooke Adey shares her advice for dealing with this situation. With experience at some of Sydney's most acclaimed eateries, Brooke knows a thing or two about providing outstanding service.

What you'll learn in the How to answer tough customer questions lesson

• How to answer customer questions when you don't have an immediate response
• How to seek answers to guests' questions during service