Dealing with rush hour

Rush hour is one of the difficult realities of the hospitality industry that never seems to get easier, no matter how long you’ve been working as a server. The customers all come rushing in at once, adrenaline is high, and keeping the venue running smoothly becomes a challenge.

But the ability to handle rush hour in a calm and confident manner is a crucial asset for a server. Mastering this will not only make your life easier at work, but will help your co-workers too.

As an award-winning server and restaurant manager, Brooke Adey knows a thing or two about staying cool under pressure. In this online lesson, she shares her tips for handling the busiest part of your shift.

What you'll learn in the Dealing with rush hour lesson

• How to deal with rush hour in your venue
• Tips for staying calm when your workplace is at its busiest