Kate Edwards

Kate Edwards is a hospitality consultant with over 30 years of experience in the industry and an educator at two of New York's top hospitality institutions.

Kate Edwards
WHO IS KATE EDWARDS?

Hospitality consultant

Kate Edwards is a hospitality consultant with over 30 years of experience in the industry.

Her consulting company, Kate Edwards & Company, develops service and training programs and works with chefs, managers, and entrepreneurs to help them develop ideas and accomplish goals.

Kate is an educator at the Institute for Culinary Education, a contributing writer for The Huffington Post and Restaurant Hospitality Magazine, and a keynote speaker.

Her book, Hello! And Every Little Thing That Matters, is a must-read for customer service professionals.

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Lessons

How to stop micromanaging staff
3m 3s

How to stop micromanaging staff


Instructor
Kate Edwards
Kate Edwards
How to build your team's food knowledge
4m 32s

How to build your team's food knowledge


Instructor
Kate Edwards
Kate Edwards
How to overcome shyness
3m 22s

How to overcome shyness


Instructor
Kate Edwards
Kate Edwards
How to write a shift report
3m 42s

How to write a shift report


Instructor
Kate Edwards
Kate Edwards
How to clear glassware from a table
1m 31s

How to clear glassware from a table


Instructor
Kate Edwards
Kate Edwards
Tips for pouring drinks consistently
4m 7s

Tips for pouring drinks consistently


Instructor
Kate Edwards
Kate Edwards
Serving cocktails, beer, and champagne
3m 21s

Serving cocktails, beer, and champagne


Instructor
Kate Edwards
Kate Edwards
How to serve water to guests
2m 3s

How to serve water to guests


Instructor
Kate Edwards
Kate Edwards
Tips for properly handling glassware
5m 31s

Tips for properly handling glassware


Instructor
Kate Edwards
Kate Edwards
Properly handling restaurant tableware
4m 31s

Properly handling restaurant tableware


Instructor
Kate Edwards
Kate Edwards
How to clear a table
5m 2s

How to clear a table


Instructor
Kate Edwards
Kate Edwards
How to carry multiple plates
1m 16s

How to carry multiple plates


Instructor
Kate Edwards
Kate Edwards
How to hold a tray
1m 10s

How to hold a tray


Instructor
Kate Edwards
Kate Edwards
Table service etiquette
2m 2s

Table service etiquette


Instructor
Kate Edwards
Kate Edwards
Which guest to serve first
1m 51s

Which guest to serve first


Instructor
Kate Edwards
Kate Edwards
How to serve food correctly
2m 44s

How to serve food correctly


Instructor
Kate Edwards
Kate Edwards
How to interact with restaurant guests
5m 20s

How to interact with restaurant guests


Instructor
Kate Edwards
Kate Edwards
A guide to restaurant terminology
8m 34s

A guide to restaurant terminology


Instructor
Kate Edwards
Kate Edwards
How to cater to families with children
4m 39s

How to cater to families with children


Instructor
Kate Edwards
Kate Edwards
The importance of the host in hospitality
4m 31s

The importance of the host in hospitality


Instructor
Kate Edwards
Kate Edwards
How to communicate with guests in person
7m 15s

How to communicate with guests in person


Instructor
Kate Edwards
Kate Edwards
How to receive guests in a restaurant
6m 30s

How to receive guests in a restaurant


Instructor
Kate Edwards
Kate Edwards
How to seat the room
4m 29s

How to seat the room


Instructor
Kate Edwards
Kate Edwards
How to seat guests in a restaurant
4m 39s

How to seat guests in a restaurant


Instructor
Kate Edwards
Kate Edwards