How to communicate with guests in person

Saying hello is easy but when it comes to holding a conversation with strangers it can seem daunting. Start by breaking down the communication elements and soon you’ll see things are much easier than they seem. Look at the words you’ll use to communicate, the tone you use and your body language. These aspects can all affect how your guest perceives the information you are providing.

Even when you aren’t communicating directly with a guest, the way you connect with others will still be on show. Guests are prone to looking around them while they eat and will notice how you talk to other guests, to staff, and on the phone. You’re constantly on display so you need to make sure you are always on your best behavior.