This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Managing guest expectations when there is a wait
Your tables are filled but guests keep coming. This is a dilemma you’ll face on the regular and how you handle it will say a lot to your potential guests....
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Your tables are filled but guests keep coming. This is a dilemma you’ll face on the regular and how you handle it will say a lot to your potential guests.
Guests will either be fine with the wait – they can see you’re busy and it obviously reflects on your venues popularity – or they will be annoyed at the inconvenience – they’re hungry and want to eat now. These are two very different situations and you’ll need to be prepared for how you will handle both.
Instructor
Kate Edwards is a hospitality consultant with over 30 years of experience in the industry. Her consulting company, Kate Edwards & Company, develops service and training programs and works with chefs, managers, and entrepreneurs to help them develop...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
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