Which guest to serve first

The ladies first rule is common practice in many areas of interaction, not just in the hospitality industry – we’ve all experienced it at some point, whether opening doors or taking drink orders.

While many find the rule old-fashioned, it is still practiced in many restaurants. If you find yourself working in one of these venues, it’s important to understand how this convention works and how it has evolved to suit our contemporary world.

Hospitality consultant and educator Kate Edwards explains how the ladies first rule works in practice in this online lesson.

What you'll learn in the Which guest to serve first lesson

• The basics of serving ladies first
• What you’ll need to implement in your restaurant if practicing this convention
• The modern approach to the convention