Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

Dan Cockerell
WHO IS DAN COCKERELL?

Former Vice President of Disney's Magic Kingdom

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes to create an exceptional workplace culture and customer service experience.

Dan's career began at Disney's Epcot Center as a parking attendant. Since then, he has worked a wide variety of service and operational roles, including food and beverage, operations, human resources, and management, culminating in taking on the challenge of Vice President of Disney's Magic Kingdom. Since 2018, he has consulted with businesses around the world on leadership, management, and culture, captivating audiences with inspiring storytelling and real-life experiences.

Dan is deeply passionate about workplace culture and the guest experience, and is excited to share his expertise to help a new generation of service professionals achieve their potential and create genuine, meaningful connections with their guests.

Follow on LinkedIn

Website

Lessons

Welcome - Customer service recovery
1m 33s

Welcome - Customer service recovery


Instructor
Dan Cockerell
Dan Cockerell
What is customer service recovery?
Beginner
3m 23s

What is customer service recovery?


Instructor
Dan Cockerell
Dan Cockerell
Making customers feel heard
Beginner
3m 11s

Making customers feel heard


Instructor
Dan Cockerell
Dan Cockerell
Thanking customers for feedback
Beginner
3m 33s

Thanking customers for feedback


Instructor
Dan Cockerell
Dan Cockerell
Conclusion - Customer service recovery
1m 11s

Conclusion - Customer service recovery


Instructor
Dan Cockerell
Dan Cockerell
Welcome - Becoming a star employee
1m 25s

Welcome - Becoming a star employee


Instructor
Dan Cockerell
Dan Cockerell
What makes a star employee?
Beginner
4m 50s

What makes a star employee?


Instructor
Dan Cockerell
Dan Cockerell
Self-awareness for star employees
Beginner
5m 24s

Self-awareness for star employees


Instructor
Dan Cockerell
Dan Cockerell
Have a can-do attitude
Beginner
4m 29s

Have a can-do attitude


Instructor
Dan Cockerell
Dan Cockerell
Find your courage
Beginner
4m 22s

Find your courage


Instructor
Dan Cockerell
Dan Cockerell
Show your accountability
Beginner
4m 30s

Show your accountability


Instructor
Dan Cockerell
Dan Cockerell
Conclusion - Becoming a star employee
1m 25s

Conclusion - Becoming a star employee


Instructor
Dan Cockerell
Dan Cockerell