This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Planning for customer service recovery
In this online lesson led by Dan Cockerell, you'll learn how to plan ahead for effective customer service recovery.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
A big part of customer service recovery is about responding to complaints - but there's even more you can do to help manage and prevent complaints! Planning ahead and being proactive is a great way to identify potential obstacles and resolve them before they become a problem.
In this online lesson about planning for service recovery, Dan Cockerell will explain how to plan for effective customer service recovery.
What you'll learn in the Planning for customer service recovery lesson
- How being proactive helps you and your guest
- Steps on how you can plan for service recovery
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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