This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Continuously improving service recovery
In this online lesson led by Dan Cockerell, you'll learn how to continuously improve your approach to customer service recovery.
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Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Have you heard the saying, 'you can't manage what you don't measure'? It means constantly evaluating your process so you can get the best result - and customer service recovery is no exception!
In this online lesson about continuously improving service recovery, Dan Cockerell will explain how you can continuously improve your approach to customer service recovery.
What you'll learn in the Continuously improving service recovery lesson
- Define continuous improvement
- Understand and practice self-reflection as key to continuous improvement
- Practice continuous improvement
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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