This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Listening to manage customer complaints
In this online lesson led by Dan Cockerell, you'll learn how to effectively listen for customer service recovery.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Listening is the first step, and it's incredibly important - it's where you find out the information you need to help resolve the customer's complaint!
In this online lesson about listening to manage customer complaints, Dan Cockerell will give you tips for effective listening for service recovery.
What you'll learn in the Listening to manage customer complaints lesson
- What good listening looks like
- How to support customers while listening to complaints
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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