This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Making customers feel heard
In this online lesson led by Dan Cockerell, you'll discover tips for making customers feel heard while responding to complaints.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Listening isn't just about taking in information - in customer service recovery, it's also about showing the customer that you understand their perspective!
In this online lesson about making customers feel heard, Dan Cockerell will give you tips to help you make customers feel heard.
What you'll learn in the Making customers feel heard lesson
- The difference between listening and making customers feel heard
- Why it's important to make customers feel heard
- How to make customers feel heard
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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