This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Apologizing during customer service recovery
In this online lesson led by Dan Cockerell, you'll learn tips for apologizing when a customer has a complaint.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Apologizing is the second step, and it's essential for delivering exceptional customer service.
In this online lesson about apologizing during service recovery, Dan Cockerell will give you tips for apologizing when a customer has a complaint.
What you'll learn in the Apologizing during customer service recovery lesson
- The value of an apology
- How to apologize and move towards a solution
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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