This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Customer service recovery principles
In this online lesson led by Dan Cockerell, you'll learn four principles of a customer service recovery mindset.
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
It's never easy to deal with complaints or unhappy guests, but being prepared with the right mindset can help you feel more confident delivering exceptional service - no matter what!
So in this online lesson about service recovery principles, Dan Cockerell will share four principles that help build a great service recovery mindset.
What you'll learn in the Customer service recovery principles lesson
- The four principles to develop the optimal mindset and attitude for service recovery
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
