This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Thanking customers for feedback
In this online lesson led by Dan Cockerell, you'll learn how to thank a customer for providing feedback.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Thanking is the final step, and it's a great opportunity to leave the guest with a positive impression. After all, they've taken the time to give you feedback - so it's only right to thank them!
In this online lesson about thanking customers for feedback, Dan Cockerell will give you tips for thanking a customer after receiving a complaint.
What you'll learn in the Thanking customers for feedback lesson
- The value of saying thank you
- How to thank your customers properly
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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