This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Luxury spa and wellness guest services
In this online course led by Karen Coetzee, you will discover essential tips that cover the entire guest spa journey.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Entering a high-end spa should transport you to a realm of sophistication, perfection, and tailored experiences-a level of indulgence that distinguishes it from ordinary spas. However, if your guest service falls short, that immersive journey might crumble, leaving your guests feeling less than luxurious.
Across these lessons, we'll talk about how to create a luxurious environment that immerses your guests in relaxation and indulgence. You'll discover essential tips that cover the entire guest spa journey in this luxury spa and wellness guest services course led by Regional Spa Director, Karen Coetzee.
What you'll learn in the Luxury spa and wellness guest services course
- The differences between luxury spas and non-luxury spas
- How to communicate with guests in a professional and guest-friendly manner
- How to conduct spa tours and showcase the spa's offerings in a tailored and engaging manner
- Best practice tips for scheduling appointments to maximize guest satisfaction
- The importance of a well-designed and carefully curated spa environment in creating a sense of tranquillity and luxury for guests
- How to use a daily checklist to assess and address various aspects of the spa environment
- The importance of a positive first impression through appearance and demeanor
- How to acknowledge one guest when busy with another
- The importance of being the expert on products and services offered
- How to recommend treatments based on individual guest preferences, goals, and concerns
- How to check in a guest and gather all required information
- How to use active listening and non-verbal communication to enhance the guest experience
- How to create a personalized and memorable farewell experience
- The importance of respecting guest privacy in spa interactions
And much more!
Who the Luxury spa and wellness guest services course is for
The Luxury spa and wellness guest services online course is aimed at beginners and spa professionals looking to enhance every moment of the spa experience for their guests.
Course content
13 lessons · 1h 10m 20s total · 1 hands-on activity · 11 quizzes
Course instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
