This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Welcoming guests to spa services
In this online lesson led by Karen Coetzee, you'll learn the importance of a positive first impression when welcoming guests to a spa.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Can you think of a time that you have felt unwelcome? It probably didn't leave you feeling very good. Likewise, if a guest feels unwelcome in your spa, there will be less repeat business, as they are unlikely to return.
In this online lesson about welcoming guests to spa services, Karen Coetzee will explain the importance of a positive first impression through appearance and demeanor. You'll also learn how to acknowledge one guest when busy with another.
What you'll learn in this lesson, Welcoming guests to spa services
- The importance of a positive first impression through appearance and demeanor, and how to acknowledge one guest when busy with another
- How to greet guests warmly, using their names whenever possible
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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