This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Booking spa appointments
In this online lesson led by Karen Coetzee, you'll learn how to book spa appointments by following a booking process.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Whether you are booking a treatment, communicating with guests, or driving sales, you play a vital role in creating an exceptional and memorable experience.
In this online lesson about booking spa appointments, Karen Coetzee will explain the importance of following booking procedures and how they are directly related to guest satisfaction. You'll also learn five steps for making the booking process smoother and more valuable.
What you'll learn in this lesson, Booking spa appointments
- How to apply two helpful rules for successful booking
- Best practice tips for scheduling appointments to maximize guest satisfaction
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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