This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Maintaining spa guest privacy
In this online lesson led by Karen Coetzee, you'll learn the importance of respecting guest privacy in a spa.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Your guests expect their spa experience to be a sanctuary of relaxation and trust. However, this isn't always the case. When there's a breach in privacy it can instantly shatter the trust spa-goers put in your venue.
In this online lesson about maintaining spa guest privacy, Karen Coetzee will explain the importance of respecting privacy and how to apply privacy principles in your work.
What you'll learn in this lesson, Maintaining spa guest privacy
- The importance of respecting guest privacy in spa interactions
- How to apply the privacy TRAIN principles (Treat with confidentiality, Respect the spa's privacy policy, Avoid sharing unnecessary information, Implement secure data storage and disposal, and Note non-disclosure agreements) to real-world scenarios
- The role of guest privacy in building trust and maintaining professional relationships
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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