This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
The luxury spa guest journey
In this online lesson led by Karen Coetzee, you'll learn about the importance of the guest journey in a luxury spa.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
A guest experience is so much more than the specific spa treatment they receive. It is an entire journey - starting from the moment they walk through the door to the moment they leave. In this online lesson about the luxury spa guest journey, Karen Coetzee will explain the importance of the guest journey and how you can identify all the steps in the journey so you can deliver a personalized experience for all your guests.
What you'll learn in this lesson, The luxury spa guest journey
- The importance of personal connection and emotional engagement in the guest experience
- The significance of a Guest Journey in shaping the overall guest experience, emphasizing the impact of emotions on guest satisfaction.
- How to map the guest journey by creating a comprehensive list of touchpoints, interactions, and personalized steps for each stage of the journey
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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