This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Negotiating under pressure
In this online lesson led by Katharina Darisse, you'll learn about two common customer negotiation techniques and how to respond.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
In any negotiation, both parties come to the table with their own agenda, ideal outcomes, and needs. So it's not surprising that a customer may start using stronger negotiation tactics to achieve their goals! But you can maintain control of the negotiation by knowing what to look out for, and being prepared to respond.
In this online lesson about negotiating under pressure, Katharina Darisse will explain two common customer negotiation tactics, and how to respond.
What you'll learn in the Negotiating under pressure lesson
- How to recognize and respond to two pressure tactics: the 'vice' and the 'salami'
Instructor
Meet Katharina Darisse, Founder of The Skill Shop. The Skill Shop is a sales and customer experience advisory and digital learning producer for organizations that want to improve their sales results and implement a customer-centric corporate culture....
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