This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Welcoming and escorting guests
When guests arrive, the porter will greet them face to face; the welcome is warm and friendly and may include the guests name or title. You'll offer assistance...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
When guests arrive, the porter will greet them face to face; the welcome is warm and friendly and may include the guests name or title. You'll offer assistance and check and collect the luggage from the guest, making sure to tag each piece with their name before directing the guests to the hotel reception. In this lesson, Feras Ahmad discusses tagging and handling luggage safely and how to escort guests and respectfully manage luggage.
What you'll learn in the Welcoming and escorting guests lesson
- How to handle and tag luggage
- How to reduce the risk of injury when handling and moving luggage
- How a porter greets guests
- How to deliver luggage to rooms
Instructor
Feras Ahmad is a seasoned guest experience expert and the General Manager of Ibis Styles Sydney Central, overseeing an impressive 413-room property. With over 20 years of experience in the hospitality industry, Feras has brought his leadership and...
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Practical training designed for real hospitality moments.
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Short, flexible lessons that work around shifts, not against them.
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