This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
The role of communication
In hotel operations, there are two relationships of communication for a hotel porter. Firstly, the relationship you have with your team; and secondly, the...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
In hotel operations, there are two relationships of communication for a hotel porter. Firstly, the relationship you have with your team; and secondly, the relationship you have with your guest. In this lesson, Feras will explain the different types of communication relationships you will have as a porter and how communication helps you do your job better.
What you’ll learn in The role of communication lesson
- The different types of communication relationships you have as a porter
- How communication equipment influences relationships and the guests experience
Instructor
Feras Ahmad is a seasoned guest experience expert and the General Manager of Ibis Styles Sydney Central, overseeing an impressive 413-room property. With over 20 years of experience in the hospitality industry, Feras has brought his leadership and...
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